Municipality of Utrecht Transforms with S/4HANA Private Cloud

From Legacy to the Future

The Municipality of Utrecht has big ambitions: to be an inclusive, sustainable, and forward-thinking city. This requires a solid digital foundation. The move to SAP S/4HANA Private Cloud was a strategic decision to replace outdated systems, standardize processes, and implement a future-proof solution.

Strategic Goals

The Municipality of Utrecht faced several challenges:

End-of-life SAP ECC – an outdated system with no future.
Cloud strategy – less customization, more standardization and flexibility.
More efficient management – outsourcing technical tasks and focusing on governance.

The goal was clear: modernize, automate, and build a strong foundation for future innovations like AI and robotics. With McCoy as the implementation partner, the municipality transitioned to a streamlined, future-proof IT environment in just 1.5 years.

McCoy as a partner

The choice for McCoy came through a public tender, where price and quality were decisive. But the real added value lay in the cultural fit. McCoy’s informal, goal-oriented approach aligned well with Utrecht’s pragmatic way of working. This synergy led to smooth collaboration, mutual respect, and a shared hands-on mentality.

What Did It Deliver?

The first results show that the implementation was a success:

No major incidents – in the first weeks after go-live.
Improved user experience – thanks to SAP Fiori and better workflows.
More efficient operations – fewer manual tasks, fewer errors.
Smooth adoption – supported by training and clear communication.
Future-ready foundation – ready to expand AI, robotics, and mobile solutions.

How Did We Achieve This Together?

McCoy’s pragmatic culture matched perfectly with the Municipality of Utrecht, enabling open communication and mutual respect. A key learning moment was balancing user involvement with workload. Early involvement of key users in testing provided valuable input and critical feedback—essential for success. At the same time, it was demanding for employees, which remains a point of attention for future projects.

McCoy will continue to support Utrecht in the coming years with system management and ongoing development. The current focus is on optimization, adoption, and further innovation.

Want to know more?

Curious how your organization can benefit from SAP S/4HANA Private Cloud?

Contact Jacques Scheutjens (+31 629581052) to explore the possibilities.