Which SAP Service Management Solution fits your organizational needs?

Would you rather drive a sleek, trendy car or opt for a solid classic with a proven track record? Choosing Service in SAP is quite similar: new, cutting-edge solutions can be appealing, while longstanding options continue to offer reliability. How do you determine which Service in SAP best meets the unique needs of your organization? At McCoy, we help you uncover which SAP services truly add value—so that your SAP environment doesn’t just run but grows with you.écht waarde toevoegen—zodat jouw SAP-omgeving niet alleen draait, maar ook groeit.  

PM/CS: The Opel Kadett of SAP Solutions

For companies managing large maintenance projects and complex installations, like construction firms or infrastructure managers, SAP has provided a reliable solution for years: PM/CS. Think of it as the Opel Kadett—a robust classic that never disappoints, proving its worth time and again. PM/CS is dependable and trusted, but it can sometimes feel a bit dated. Training new team members can be time-intensive, and it lacks the latest tools for efficient workflow and user-friendly interfaces. Ideal for those who prefer tried-and-tested technology, but if you’re ready for more innovation, SAP offers much more.

SAP Service Management: The Pink Fiat 500 of SAP Solutions

For those seeking a modern, streamlined approach to service management, there’s SAP Service Management, the fresh and stylish pink Fiat 500 in the SAP portfolio. This solution is designed for organizations looking to enhance their service processes with new technologies and an accessible interface. SAP Service Management provides, among other things:

• Service Requests and Orders: Easily converts service requests into service orders, allowing organizations to respond quickly and efficiently to customer needs.

• Service Contracts: Simplifies the management of service contracts, such as maintenance agreements and warranties, and automates contract renewals.

• Cost Management: Tracks and manages basic service costs, including labor and materials.

• Basic Reporting: Provides standard reports and analyses for insight into service performance and costs.

Smaller companies with straightforward processes can often transition smoothly from the classic PM/CS to SAP Service Management. For larger organizations with more complex needs, the choice can be more challenging. Detailed cost management features (like the DIP profile for retrospective billing adjustments) are missing here. Larger organizations, therefore, face the choice: adopt a modern, streamlined solution with fewer features, or stick with PM/CS and its associated maintenance costs.

Service Management with Advanced Execution: The Hybrid Solution

Tastes in cars can vary, but when it comes to the right SAP solution, the choice is often clear. Service Management with Advanced Execution is the solution for companies with complex service processes that require flexibility and advanced functionality. Think of it as the Volvo V60 Hybrid: reliable, powerful, and ready for modern challenges. This solution combines the stability of PM/CS with the innovations of SAP Service Management, providing your organization with a future-ready service environment.

Choose the best solution for your company

Are you ready to take the wheel of a trusted classic, or will you opt for a more advanced hybrid? Curious which solution best fits your organization? For tailored advice, reach out to Wim Olieman. (wim.olieman@mccoy-partners.com).