Without adoption, no successful IT change. So far, nothing new. You can spend as much time as you want on a beautiful system and streamlined processes; if employees and suppliers don't use it (properly), you've run a time-consuming and expensive IT project for nothing. Change management has therefore been the focus of attention for years in companies undergoing a digital transformation. We see three clear change trends in practice.
The far-SaaS-ing of IT applications and standard cloud-based best practices continues unabated. This is also causing a serious shift in change management. Companies are adapting to the standard and saying goodbye to customization. This is efficient, but people now have to adapt to the standard rather than the other way around. This requires a different project approach in which not the IT solution, but the user plays a pivotal role.
Another training session just before Go Live to inform all users? We tend to see that happening less often, and that's good news. Your implementation is as good as your adoption. More and more companies are recognizing this and involving employees already during the preliminary stages. Another clear trend is that companies prefer to place change management with the party that also does the IT part. Their goal? To spend the change budget wisely and achieve maximum adoption.
The system can go live, employees know what to do. Now it's up to the suppliers. For Procurement solutions, it is crucial that they also embrace the system and use it properly. Companies are increasingly realizing that you can't let go of Supplier Enablement after Go Live. Their challenge is that most vendors do not offer support for this topic. The idea is that a company has the relationship with the supplier and so they on-board themselves. Result: many questions, extra work for Procurement and in some cases a return to the old way of working.