New style SAP management with McCoy Managed Services
SAP environments must run stably and silently. Like water from the tap or electricity from a wall socket. Obvious, right? Yet a large part of the IT budget at many organisations is still spent on 'keeping the lights on'. Why can't you put your budget into innovation and business optimisation? We are convinced that you can: with new-style SAP management.
The implementation of SAP systems often requires a substantial investment. The business case is complete. The project is a fact. The design, realisation and test phase are completed. The Go Live is approaching. For the implementation partners, it is 'finished'. A festive day.
Strange, actually. After all, the system has not even been running productively for a day. For the users, it's only just getting started. An exciting day for the customer.
Getting value from your SAP systems
The use of the system will determine whether you will realise the business case. How are you going to ensure that you get real value from your systems long term? Will users use the system as it was intended? Will your system remain stable and secure? How do you stay up-to-date with new developments?
We do not see SAP management as a 'necessary evil', but as a way of generating value. The way to optimise the return on the investment made, together with the customer.
Learn more about how we do that:
Run your systems worry-free
First, you want to be carefree with the system; it should just run. No incidents. No downtime. You don't want to spend your budget on the basics. You want to get value out of it and be successful with it.
That's why we go for minimizing and automating basic management, preferably making ourselves completely redundant in that area!
When it comes to a worry-free system, we look beyond our noses. Under the motto "more than IT," we focus not only on business processes and optimizations, but also on topics such as security and cloud.
Hassle-free management
A flexible management party ... if all the clichés are true, this is not a plausible scenario. We follow ITIL processes and procedures and are compliant with the necessary certifications, but at the same time prove that managed services need not be rigid.
No 'log a ticket first' mentality, but service-oriented. Consultation and sparring are much more important to us. Even if you have questions that do not fall within the scope of your contract. Contractually, we also go for simplicity. Simple contracts, flexible termination. We don't care whether you host your systems yourself or whether we host them for you in the public cloud. Both work fine for us.
A warm relationship
"We are in it for the long run"; for better or worse. We are seen and felt by our customers as an integral part of the organization and we know what is going on. At all times, we go for adding value in all the activities we do. With the low turnover at McCoy, you keep your experts on hand for the long term. Our customer value manager is your central contact throughout the full breadth of our services.