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McCoy Managed Services

Run SAP environments stably and seamlessly.

SAP management in a new style with McCoy Managed Services

SAP environments must operate stably and seamlessly. Like water from the tap or electricity from the socket. Obvious, right? Yet a large portion of the IT budget in many organizations still goes towards 'keeping the lights on'. Why isn't that a piece of cake, and why can't you invest your budget in innovation and business optimization? We are convinced that it is possible: with a new style of SAP management.

The implementation of SAP systems often requires a significant investment. The business case is complete. The project is a reality. The design, realization, and testing phases are completed. The Go Live is approaching. For the implementation partners, it is 'finished'. A celebratory day.

Strange, actually. After all, the system hasn't been operational for even a day. For the users, it's only just beginning now. So, an exciting day for the customer.

Management approach

Our SAP Management Approach

SAP management in the new style is not so much about what we do. Monitoring, incidents, changes, and patching – these are all no-brainers. The key lies in how we do this. We would like to explain our 3 principles.

Run your systems worry-free

You want your system to run smoothly, without incidents or downtime, and for the budget to be spent on valuable matters. That's why we automate management and focus on more than just IT: business processes, optimization, security, and cloud.

Hassle-free management

We follow ITIL and certifications, yet we are service-oriented: first consult, brainstorm, even outside the contract scope. Simple, flexibly terminable contracts, and we work with your hosting or cloud. Managed services can indeed be smooth and flexible.

Long-term collaboration

We are here for the long term, part of your organization, and always focused on value. With low turnover at McCoy, your expertise remains available, with one central customer success manager for all your services.

No 'log a ticket first' mentality, but service-oriented

First consult, brainstorm a bit – we find that much more important.

Manage activities

SAP Management Activities

What exactly do we do to ensure your system landscape runs smoothly? You can view our approach as maintaining your home.

01
Monitoring of processes

We continuously monitor your systems and business processes, compare them with agreed bandwidths, and intervene before critical values are reached. Automation ensures quick actions and notifications, preventing disruptions.

02
24/7 emergency service

Our emergency service is always available for urgent issues, from blockages to storm damage. We act with priority, resolve the issue, and keep you continuously informed of the progress.

03
Guidance of change processes

Updates, maintenance, or new installations follow a clear change process. We determine scope and time, work with fixed prices or contracts, and can establish recurring maintenance in advance.

04
Insights and expertise

From construction plans to technical improvements: we provide the right drawings, schedules, and expertise. Our team of architects, draftsmen, calculators, and craftsmen ensures that projects are executed efficiently and correctly.

05
Security and Risks

We protect your home and systems against burglary and cyber risks. With access management, patching, vulnerability scans, alarms, and CCTV, we minimize vulnerabilities and keep threats at bay.

06
Full stack & recovery

We manage the entire infrastructure: foundation, cabling, walls, infra, OS, DB, and applications. In the event of fire or storm, we ensure rapid recovery and engage suppliers like SAP when necessary.

Derive value from your SAP systems

The use of the system will determine whether you will realize the business case. How will you ensure in the long term that you will derive real value from your systems? Will users use the system as intended? Will your system continue to run stably and securely? How will you stay up-to-date with new developments?

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We do not view SAP management as a 'necessary evil', but as a way to generate value. The way to optimize the return on investment together with the client.

SAP

Whitepaper: An IT Project is a Major Operation

IT projects rarely run smoothly. Budgets are exceeded, deadlines are pushed back, and employee adoption leaves much to be desired. Sound familiar? Then it's time for a different approach.

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